mission
OPERATIONAL EXCELLENCE
Sustainability, quality, efficiency and effectiveness of processes.
SCALABILITY
Adaptation without losing quality by managing continuous growth.
INNOVATION
Innovación operacional para la transformación del negocio.
Our experience
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2009In 2009 we created CERS which would be the germ of the current LAIA-Digital. We conducted an ACD in Social Networks based on the Twitter messaging platform, using crawlers to organize the type of Keywords based on user interests.
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2011In 2011, at the beginning of the digital transformation with the first sectors demanding these initiatives, we created the Digital Consultancy (OSCE) with a focus on digital transformation projects in Banking and Insurance, as well as advice on digital strategies and UX.
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2014We developed CASIUS, a technology that is implemented in the services of Telefónica of Spain. This development had a dispatcher model for queue management and work distribution in an intelligent way in digital lead capture processes. The functionality of creating dependent processes to manage individualized actions was implemented.
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2016The CASIUS project adds the management of channels, Mail, RRSS, SMS and Chat, adding to the existing rules engine a CRM system to centralize all the information on interactions with customers. The product is implemented in new services, thus proving its high degree of scalability.
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2018We developed OS-OS (One Step On Sale), an End to End digital process platform that integrates cognitive services based on artificial intelligence, aimed at streamlining the processes carried out by each channel. With a 360º vision of the client, the technology efficiently influenced the online investment processes, sales conversion and Churn.
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2020Creation of
CALIMA TECHNOLOGIES
Services
LAIA-Digital
LAIA-Digital is the Cloud end to end solution par excellence for the activation and mapping of prospects or customer bases based on intelligent processes, analytics models and AI technology.
Integration
Professional services specialized in development, databases, business intelligence and artificial intelligence systems.
Business intelligence
Consultancy specialized in business processes oriented to the “manufacturing” of more business with the exploitation of data.
Customer experience
Specialized professional services with a Customer Centric focus and the different omnichannel contact processes in your customer journey so that the experience in each case is exceptional.
Professional Services
Professional support of active and corrective maintenance on the basis of the installed LAIA-Digital platform as well as the developments made ah doc.
Consulting
Professional services specialized in business processes from analysis to implementation.
Model
EVOLUTION
We apply advanced analytics models to anticipate and respond to business problems, helping to impact results.
LINK
We help you measure, design and transform the customer experience to impact business results.
ENVIRONMENT
We analyze the data ecosystem strategically, creating impact on processes. We turn data into business opportunities.
DATA
We capture, analyze and understand the processes at the different points of action, proposing tangible and evolutionary improvements.
TRANSFORM
Transformamos los procesos implementando mecanismos eficientes que aseguren la ejecución orquestada en todos los puntos de una organización.
PROCESS
We specialize in the design and transformation of business and operational models, connecting customers, employees and companies at the brand, product and interaction levels.
TECHNOLOGY
Efficient automated technology in End to End management.
location
Calima Technologies is a Spanish multinational company with its Headquarter in Madrid, providing on-site service in Spain and Colombia.
We work with our clients to accumulate more success stories.
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